Help Center

You are able to choose your shipping method during checkout. Please allow 1 business day for your order to be picked up by the carrier. Orders are shipped from New York and Ground shipping delivery times may vary depending on your location.

UPS Ground - 2-6 business days

UPS 2nd Day - 2 Days

UPS Next Day Air - 1 Day

Expedited shipping options are available. You can choose from UPS 2nd Day Air or UPS Next Day Air. These two options are available to non-P.O. box addresses in the continental United States. Please also allow 1 business day for your order to be prepared and picked up by the UPS.

UPS 2nd Day Air - 2 Days

Your purchase may be returned unused within the first 30 days after delivery. Returned products must be unworn, the condition it came in, and must include a return merchandise authorization number (RMA) and may be subject to a 20% restocking fee. The buyer is responsible for the return shipping and cost incurred of the return shipping.

We cannot accept returns on any custom products which includes custom printed tags or bands.

All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product. You can easily obtain an RMA by emailing us at: sales@flipflopstore.com

If you received your order damaged or the incorrect order, please reach out to us so that we could assist you. A prepaid shipping label will be provided for you to return the item. We will replace or refund the order as per your request.

The ratio for the sizing is as follows: 3(Small), 5(Medium), 5(Large), 3(X-Large)

For example, if you order a 48 pair pack, you will receive 9 Small, 15 Medium, 15 Large, and 9 X-Large. Or if you order a 32 pair pack, you will receive 6 Small, 10 Medium, 10 Large, and 6 X-Large.